In this interview, Lambros Bessas shares with us the reasons why Piraeus Bank embarked on the process mining journey.
With complaints arising after implementing robotic process automation (RPA) and automating the consumer loans process, Piraeus Bank was eager to find the answers to their process problems. Using QPR ProcessAnalyzer, they located the root causes in 5 minutes. Based on these findings, they are now cutting the process lead time by 86% in order to stay competitive in the market.
To learn more about Piraeus Bank's process mining journey, watch Lambros' presentation here.