Lack of performance management system and methodology had resulted in slow response times, difficulties in identifying areas of concern and measuring individual performances and linking that to an incentive scheme.
Banco Espirito Santo is the largest listed bank in Portugal, and the second largest private financial institution in Portugal by net assets. Group BES wanted to create a repository for all business and support processes.
Caisse Nationale D’assurance Vieillesse (CNAV) has implemented a nation-wide performance management solution in order to improve performance preparing for serving the increasing number of pensioners in the near future.
Bank Indonesia, the central bank of Republic of Indonesia, has developed a powerful management system integrating planning, budgeting and performance measurement in order to create transparency and accountability in its operations.
CEO Jan Madsen and IT Coordinator Nicolas Sommer were looking for a system to support management in their organization since the 11 Euro-Center sites did not have easy access to relevant and updated information on number of claims, claim costs, etc.