While the need to change had already been recognized, a critical Best Value Audit Report provided a powerful stimulus to embed a performance management culture throughout the Council. The Council realized that it needed to improve the recording and sharing of performance information in order to move towards pro-actively managing performance to support service improvement. Previously, reports were produced in paper format and distributed every quarter. Information was out of date, difficult to review and as a result management and Members could not discern underlying problems nor understand
how best to rectify them.