The Latvian Health Inspectorate was founded by the merging of 3 inspection bodies. Two years later, another 5 inspection bodies were added. To ensure delivery of all of its new functions in an efficient, well-organized and effective manner, it decided to develop an effective quality management system in conformance with ISO 9001 and ISO 17020 standards. A system that would allow its employees to work together more effectively, provide a platform for sharing information, clarify responsibilities and guide each function in their daily work.
Faced with the challenges of restructuring the activities of three inspection bodies into one, the Health Inspectorate of the Republic of Latvia applied the ISO9001 quality management standard, supported by QPR Software’s QPR ProcessDesigner to discover, map, plan, implement and improve the new processes of the restructured organization.
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