Swisscom Fixnet - Success Story

24.03.2014 - 15:39

The target was to bring several existing models of the core processes into only one busi ness process model and to make a proof of concept of an integrated process performance management with one     particular core process. The target was also to achieve more transparency in terms of performance (time, costs and quality) of the service fulfillment. It was of big importance for Swisscom Fixnet to support the continuous process improvement acts by setting target and alarm values in order to quickly identify the fields calling for action.

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