The National Bank of Abu Dhabi - Customer Story

06.11.2015 - 16:22

The National Bank of Abu Dhabi (NBAD) wanted to create a centralized process repository for all business and support departments. This process repository should be a one point reference for all Process Maps, Forms, Process documents, Manuals, Policies, Key Operational Risk Controls (KORC), SLAs & Quality documents.

QPR ProcessDesigner process management software has allowed NBAD to have a common platform for process related information with common standards across NBAD -End-to-end process maps with embedded applications/forms/templates/User Manuals / Electronic forms, KORCs, KRIs, Policies, etc., on a single platform and QPR Portal as a single point of reference for the business users.

Thanks to this, NBAD, has been able to improve customer service through streamlined and well documented processes, as well as, compliance with established policies and procedures by NBAD staff through their better understanding of procedures presented in a graphical process map

 

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