Management philosophy based on indicators and quality certification
The State of Zacatecas is one of the 32 Federal entities of the Republic of Mexico. The state’s secretariat of administration. Secretaría de Administración, is responsible for managing the human resources of the state government and for providing the material resources and general services that the administrative apparatus requires for its operation.
The 500 employees of the secretary execute their daily work through a process of a continuous improvement and responsibility. They follow up, provide services and use secretariat’s resources more efficiently with the help of QPR Metrics performance management and QPR Process-Designer processes management software. The QPR tools also help the secretary to meet its continuous improvement process.